Plumbing Customer Service Role

Warrnambool VIC, Australia

Job Type:

Full Time

About the Role

Key Responsibilities:
* Answering In-bound calls for plumbing/refrigeration repairs, service and installation.
* Providing exceptional customer service to our clients at all times.
* Scheduling of jobs to technicians
* Customer follow-up to determine satisfaction levels.
* Placing Outbound calls to our technicians.
* Creation and sending of invoices and other clerical duties.

In addition you will answer general inquiries and provide information to customers and visitors, including other general duties such as:
-Check on customer orders
-Communicate with manufacturers and suppliers to get lead times on products, status of purchase orders and other key information.
-Communicate with customers regarding job status and any other issues.
-Answer phone inquiries, direct calls, and provide company information
-Perform clerical duties, take memos, maintain files, and organise documents, etc.


Overview :

We are looking for a friendly, informative, and welcoming customer service representative to join our growing company. As a customer service representative, you will create a positive first impression of the company at all times, while handling the daily responsibilities with efficiency and ease. You will answer inquiries and provide information to customers and visitors.

We are looking for an individual who is confident within a busy phone environment, able to easily build rapport with customers all while booking and scheduling jobs and getting accurate client details for our technicians so they can head out to the customer’s home and fix their plumbing issue.

Job Requirements and Qualifications

-Prior experience handling customer service responsibilities

-Proficient computer skills experience with job management and scheduling systems

-Highly organised person who works well in a fast-paced environment

-Excellent time management, written and verbal communication skills

-Willingness to learn and to grow with the company

About the Company

Cri-tech Plumbing Services delivers Domestic and Commercial Plumbing, Refrigeration, Air Conditioning, Hydraulics and Mechanical solutions. As a long-established business we employ over 30 employees based in Warrnambool and serving the South-West district of Victoria, Australia.

We value dedication and hard work from our team. Our forward thinking, client centred and employee friendly approach makes our workplace a great place to work.

The team at Cri-tech continues to deliver practical solutions in Plumbing, Refrigeration and Air Conditioning to ensure the best outcomes for our clients.


For a confidential chat or to find out more about this role, contact Barry Warburton on (03) 5564 5600. Ready to apply? Submit your details using the form below or alternatively email

We’re Hiring